Our Privacy Policy

Last Updated: 09/05/2016

Welcome to Cuddle and Nuzzle. We're a family-owned and family-operated business, and
we treat your personal information the same way we'd want ours treated: with care,
respect, and discretion.

This Privacy Policy explains what information we collect, why we collect it, and how we
protect it when you visit or make a purchase from cuddleandnuzzle.store (the "Site").

Who We Are

Cuddle and Nuzzle is a family-owned and operated small business. We're not a large
corporation — we're real people who personally handle your orders, and we take your
trust in us seriously.

Information We Collect

When you visit our Site or place an order, we may collect:

  • Contact information: name, email address, mailing address, phone number
  • Order information: items purchased, personalization details (such as names,
    photos, or custom text you provide for your blanket), payment
    confirmation (processed securely by Shopify — see below)
  • Technical information: IP address, browser type, and device information, collected automatically through cookies and Shopify's platform tools

How We Use Your Information

We use your information only to:

  • Process and fulfill your order
  • Personalize your product exactly as you request
  • Communicate with you about your order (confirmations,
    shipping updates, customer service)
  • Improve our Site and product offerings

We will never sell, rent, or disclose your personal information to any third parties for marketing or any other purpose. Your information stays with our family business and the trusted service providers (like Shopify and our shipping carriers) that help us get your order to you.

Sharing of Information

We do not sell your data. Full stop.

We only share the minimum information necessary with:

  • Shopify, our e-commerce platform, which processes payments and stores
    order data securely on our behalf
  • Shipping carriers, so your order can be delivered
  • Print production partners, so your personalized item can be manufactured

These parties are only given the information needed to do their job and
are not permitted to use it for their own purposes.

Shopify's Role in Protecting Your Data

Our store is built and hosted on Shopify, a leading e-commerce platform. Shopify
processes certain data on our behalf, including checkout, payment processing, and
order storage, and maintains its own robust security and privacy practices.

You can review Shopify's own Privacy Policy, which governs how Shopify handles data as our platform provider, here: https://www.shopify.com/legal/privacy

Cookies

Our Site uses cookies (via Shopify) to keep your cart functional, remember your preferences,
and understand how visitors use our Site. You can disable cookies through your browser settings, though some parts of the Site may not function properly without them.

Data Retention

We retain your order information for as long as necessary to fulfill your order, comply with legal and tax obligations, and resolve any disputes. After that, we securely delete or anonymize it.

Your Rights

Depending on where you live, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction or deletion of your information
  • Opt out of marketing communications at any time (unsubscribe link in every email)

To exercise any of these rights, contact us at support@cuddleandnuzzle.store

Children's Privacy

Our Site is not directed at children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

Contact Us

Questions about this policy or how we handle your information?
As a family business, we're happy to talk to you directly.

Cuddle an Nuzzle
Email: support@cuddleandnuzzle.store
Location: Laguna Woods, CA