Privacy Policy

Effective Date: 6/01/2026  Last Updated: 8-02-2026

Cuddle and Nuzzle is a family-owned and family-run business. We respect your privacy and are committed to being transparent about how we collect, use, and protect your information when you visit or shop at cuddleandnuzzle.store (please note: this is a .store, not .com).

By using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

Information you give us directly:

  • Name
  • Email address
  • Shipping and billing address (if you place an order)
  • Phone number (if provided at checkout)

Information collected automatically: Like most online stores, our Site is built on Shopify, which automatically collects certain technical information when you browse, including:

  • IP address
  • Browser type and device information
  • Pages viewed and time spent on the Site
  • Referring website
  • Cookie and session data (see Section 3 below)

Order and transaction information: If you make a purchase, we collect details about your order, including items purchased, order value, and shipping details.

Payment information: Payments are processed securely by our payment processor(s) (e.g., Shopify Payments, PayPal, or similar). We do not store your full credit card number on our servers — this information is handled directly by our payment processor in accordance with their own privacy and security standards.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your order or inquiries
  • Send you updates, receipts, and customer service messages
  • Improve our Site, products, and customer experience
  • Comply with legal obligations (such as tax and accounting records)

We do not use your information for automated profiling or targeted advertising.

3. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies (provided by Shopify) to:

  • Keep items in your cart
  • Remember your preferences
  • Understand how visitors use our Site

You can disable cookies through your browser settings, though some features of the Site (like the shopping cart) may not work properly without them.

4. Sharing of Your Information

We do not sell, rent, or trade your personal information to any third party for their marketing purposes.

We may share limited information only in the following circumstances:

  • Service providers: With trusted third parties who help us operate our business, such as Shopify (our e-commerce platform), our payment processor, and our shipping carriers — solely to provide their service to us.
  • Legal requirements: If required to do so by law, subpoena, or other legal process, or to protect the rights, property, or safety of our business or others.
  • Business transfers: In the event of a merger, sale, or transfer of business assets, customer information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, including to meet legal, accounting, or reporting obligations.

6. Your Rights and Choices

Depending on where you live, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction or deletion of your personal information
  • Opt out of marketing emails at any time (via the unsubscribe link in any email)
  • Request a copy of your data in a portable format

California residents: You have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to request deletion. We do not sell personal information as defined under the CCPA.

EU/UK residents: If applicable, you have rights under the General Data Protection Regulation (GDPR), including the right to access, correct, delete, or restrict use of your data, and the right to lodge a complaint with a supervisory authority.

To exercise any of these rights, contact us using the information in Section 9 below.

7. Children's Privacy

Our Site is not directed to children under the age of 13 (or 16, where applicable), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

8. Data Security

We take reasonable measures to protect your information, including relying on Shopify's secure hosting infrastructure and encrypted checkout process. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Cuddle and Nuzzle.store  Email: support@cuddleandnuzzle.store Address:Laguna Woods, CA

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated "Last Updated" date.

As a small, family-run business, protecting your trust matters to us. We only use your information to serve you well — never to sell it or share it for others' gain.